援助项目
援助项目
资格和注册
验证程序是什么?为什么选择我来证明我符合资格?
After enrollment in Bill Discount Rate, 一些客户将被要求提供文件来支持他们在申请中所陈述的内容. Together these documents need to show proof of household income, 家庭规模, that this is where the applicant lives, and applicant identification. 这一验证有助于我们确保只有合格的客户才能享受到账单折扣率计划的好处. 被选中进行验证的客户有90天的时间来证明他们有资格参加该计划.
How will I know if I need to provide documentation?
如果您需要为您的申请提供文件,那么PSE将与您联系,并指导您如何提供文件以及需要哪些文件. If you are selected for verification then you will be contacted by 你当地的县机构 说明如何提供文件以及需要哪些文件.
How do I know how much of a discount I’ll receive on my energy bill?
你可能得到的折扣是基于几个因素:你的家庭收入, the number of people in your household and the county you live in. 使用这些信息, 你有资格吗?, we will place you in one of six discount tiers, based on level of financial need.
What if I am disconnected, due to my inability to pay my bill?
A disconnection does not impact your participation in this program. You will still be enrolled.
我注册了票据贴现率,但是我搬家了,我需要做什么吗?
If you move to another residential account, 您的折扣率将随您转移到您的新帐户,而无需您采取任何行动.
I applied for PSE帮助 but was already enrolled in Bill Discount Rate. Why have I not been notified about a new Bill Discount Rate enrollment?
PSE帮助在10月1日至9月30日的计划年度内运行,符合条件的客户可以在每个计划年度获得一次PSE帮助补助. “账单折扣率”的注册期为13个月,客户在重新申请窗口之前不能重新申请“账单折扣率”, which starts 30 days before their enrollment period ends. 当重新申请窗口打开时,您需要申请“账单贴现率”.
I applied for PSE帮助 through my agency, 我还需要申请账单折扣率吗?还是自动获得?
You do not need to apply separately for Bill Discount Rate. 您的代理机构将使用您的PSE帮助应用程序中的信息为您创建一个账单贴现率应用程序.
How will I know when I need to re-apply for Bill Discount Rate?
当您需要重新申请“账单折扣率”时,您将收到账单上的通知. 如果您在申请账单折扣率时选择了电子邮件作为首选的通信方式,那么请参考您的注册电子邮件,以查看您的注册何时结束.
一般程序问题
What happens after I apply?
当您申请票据贴现率时,您也在申请我们的资助计划 PSE帮助. There is no need to contact your local agency for an appointment, 除非你想为其他符合条件的政府资助项目(如LIHEAP)寻求帮助.
Once you submit your application, 我们将审查您的信息,以确定您是否有资格参加该计划. 请为您的账单折扣率申请留出30天的时间,为您的PSE帮助申请留出60天的时间来处理.
如果您在申请中选择电子邮件作为首选通信方式,那么一旦您的BDR申请被处理, you will receive an email informing you of your eligibility, including your discount percentage and enrollment dates. All customers who are enrolled in BDR will see it listed on their bill.
Once enrolled, what else should I know about the program?
- Your monthly discount will last for 13 months. 您需要在一年后重新注册,但我们会提前给您发送提醒. 折扣只适用于注册后收取的新能源费用. The discount does not apply to charges billed prior to enrollment.
- The discount may not apply to the next bill you receive, 但接下来的账单,你会看到它反映在你的账单上.
- Certain charges are not included in the discount. The discount only applies to service and energy charges.
After I clicked “Apply Now”, I was looped back around. 发生了什么事?
This typically happens because you logged into an inactive account. 而不是, 使用活动帐户的用户名和密码登录,或者在不登录您的myPSE帐户的情况下使用来宾体验在活动帐户上应用.
Can I apply if my name is not listed on the bill?
The person applying for assistance should be listed on the bill. 如果您没有在账单上,并且想要申请,请联系PSE将其添加到账单中. 如果你正在帮助某人申请他们的账户,那么你正在帮助的人被认为是申请人.
Will applying for these programs affect establishing citizenship?
Applying for this program should not affect establishing citizenship.
Are these government funded programs?
Bill Discount Rate is a rate payer funded program.
What counts as military income and as veterans benefits income?
Military income is payment for Active Duty & 警卫/预备役. 退伍军人事务(VA)福利是为美国退伍军人提供经济和其他形式援助的任何和所有福利支付.S. Veterans, their dependents, and survivors.
家庭信息
Who is part of a household?
All adults and children living in the home are part of the household. Someone who lives in the home to provide care, 比如家政, 儿童保育或医疗护理, 如果他们只是因为提供照顾而住在那里,不算作家庭成员吗.
What counts as household income?
这是指所有年满18岁的家庭成员的收入总和.
What is meant by housing status?
Select the option that best describes your current residence status. Select own/buy if you own your home, even if you have a mortgage. Select subsidized if your housing is subsidized, even partially. 如果您租用,请选择租赁. 如果你住在自己拥有的移动房屋中,但你租了一个空间,选择“拥有”.
What is meant by housing type?
The best description of your home. A 1-3 family home is a single-family dwelling, 一个双, a triplex or other consisting of three or fewer connected units. A 4+ family home is an apartment or condominium with four or more units. A Hi-Rise is an apartment building with three or more floors. 移动房屋就是移动房屋. An RV is a recreational vehicle.
What if I rent out a room in my house?
每个人住的房子都被计算在内,每个人的收入都被计算在内.
收入问题
What does PSE do with my income and household information?
Your information is protected. 我们只使用您的收入和家庭信息来验证您是否有资格参加该计划.
使用账单贴现率会影响我获得额外能源援助的能力吗?
No. 事实上, by applying for Bill Discount Rate, an application will automatically be created for you, applying for our HELP assistance program. To apply for LIHEAP you will need to contact your local community agency.
What if my 家庭规模 or income changes?
一年后,你需要提交一份新的申请,并报告任何变化.
What if I receive a utility allowance?
收到公用事业津贴不会影响您参加该计划的能力.
如果我现在没有工作,但下个月开始一份新工作怎么办?
If you do not have any income, mark your current income as $0.
如果我的收入不同,或者不是每个月都有奖金,我该怎么填写?
请提供您上月的家庭收入,包括奖金金额.
PSE帮助
我正在接受PSE帮助补助金,我还需要支付我的付款安排吗?
请继续支付账单上的到期金额,包括任何付款安排金额.
How do I get help with my bill if I’m told that funding has run out?
如果您当地的机构通知您PSE帮助资金已经用完,请联系PSE.
Do the funds from PSE帮助 need to be paid back to PSE?
No, PSE will not ask you to pay back a PSE帮助 grant.
Are these government funded programs?
PSE帮助 is a rate payer funded program.
Will the PSE帮助 funds transfer to a new address upon moving?
如果您已关闭的帐户有未使用的PSE帮助资金,那么这些资金将转移到您的新PSE帮助帐户. 如果您离开PSE的服务区域,那么这些资金将返还给PSE帮助计划.